HEAT POLICY

REFUNDS

To provide the best customer satisfaction, we provide the following solutions. Contact us if you have any questions regarding our Refund Policy by emailing us at contact@nashandtender.com.

Food Order Errors*

If you receive food that is different from your receipt, we sincerely apologize. Please return to the location you ordered from so we can correct your order. Your order will be priority if you come to pick it up.

Any food errors on orders from third party delivery apps, must be resolved through the app it was ordered from. Contact support from DoorDash, UberEats, or GrubHub.

Refunds are only available for specific circumstances that do not include food errors, cold food, or dissatisfaction with the order. Email us at contact@nashandtender.com with the following info: receipt number, date, location ordered from, last 4 digits of card used. Refund Requests taking 5-6 business days to process.

Food Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds are not provided for food that a guest simply does not like.

Cancel Order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

Delivery Partners
If your ordered is modified or cancelled by any third party delivery apps, we are unable to provide any refund or store credit. Any issues with any delivery orders must be resolved through the app it was ordered from. Contact support from DoorDash, UberEats, or GrubHub.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses our Refund Policies we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

*    If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situations and we will not prepare a third order replacement.

Pickup Orders

Nash + Tender is not a fast food concept. With us breading & cooking fresh chicken throughout the day, orders are typically prepared within 10-15 minutes during normal hours and 25-40 minutes on busier days. All online orders set a time of arrival for customers for pickup, phone orders are given a timeframe by cashiers varying on how busy it is. Your food is made fresh to order and designed to be enjoyed at the peak of its quality. We ask that you please arrive for pickup within the time provided to ensure your order is fresh and hot.

Once an order is ready, we are unable to provide refunds or remakes for orders that have gone cold due to late pickup, with no exceptions. Thank you for your understanding.